Locknet Managed IT Status Page Status - Incident history https://status.locknetmanagedit.com Locknet Managed IT Status Page Mon, 23 Feb 2026 15:00:00 +0000 DUO - All Deployments - Entra 504 Gateway timeouts Type: Incident Duration: 4 hours and 3 minutes Affected Components: Third Party: Duo → DUO55 → Push Delivery, Third Party: Duo → DUO55 → Core Authentication Service Feb 23, 19:02:45 GMT+0 - Resolved - **Resolved** \- The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. DUO will share a root cause analysis once it becomes available. Feb 23, 15:00:00 GMT+0 - Investigating - **Investigating** \- DUO is currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>19:02:45</var> GMT+0</small><br><strong>Resolved</strong> - **Resolved** \- The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. DUO will share a root cause analysis once it becomes available..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - **Investigating** \- DUO is currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA..</p> ]]> Mon, 23 Feb 2026 15:00:00 +0000 https://status.locknetmanagedit.com/incident/cmlzcpbo104xlp79zfani7kqj https://status.locknetmanagedit.com/incident/cmlzcpbo104xlp79zfani7kqj Intermittent Datto RMM Slowness/502 Errors Type: Incident Duration: 1 day Affected Components: Keysuite/Datto RMM Aug 5, 16:30:26 GMT+0 - Investigating - We are currently investigating this incident. Aug 6, 16:30:00 GMT+0 - Resolved - This incident has been resolved. The RMM Platform has stabilized and is no longer presenting 502 errors. Type: Incident

Duration: 1 day

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:30:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The RMM Platform has stabilized and is no longer presenting 502 errors. .</p> ]]> Tue, 5 Aug 2025 16:30:26 +0000 https://status.locknetmanagedit.com/incident/cmdyu0npa01vn12a2zxh6ehj5 https://status.locknetmanagedit.com/incident/cmdyu0npa01vn12a2zxh6ehj5 Barracuda Email Gateway Defense Mailflow is down Type: Incident Duration: 1 hour and 34 minutes Affected Components: Barracuda Email Protection Jul 16, 12:40:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 16, 13:41:00 GMT+0 - Identified - Barracuda has identified an issue impacting mail flow in the US, DE, CA, and AU regions. Barracuda is working to resolve the issue. User interface accessibility may also be affected by this issue. Jul 16, 14:13:57 GMT+0 - Resolved - This incident has been resolved. Barracuda is reporting mail flow is returning to normal levels. If you are still experiencing mail flow issues please engage Locknet Support. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>13:41:00</var> GMT+0</small><br><strong>Identified</strong> - Barracuda has identified an issue impacting mail flow in the US, DE, CA, and AU regions. Barracuda is working to resolve the issue. User interface accessibility may also be affected by this issue..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>14:13:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Barracuda is reporting mail flow is returning to normal levels. If you are still experiencing mail flow issues please engage Locknet Support. .</p> ]]> Wed, 16 Jul 2025 12:40:00 +0000 https://status.locknetmanagedit.com/incident/cmd60sd5p005trfxq7tbe1b5k https://status.locknetmanagedit.com/incident/cmd60sd5p005trfxq7tbe1b5k Keeper Vault Login Errors Type: Incident Duration: 1 day, 12 hours and 38 minutes Affected Components: Keeper Security Secure Password Management Jun 24, 15:30:00 GMT+0 - Investigating - Keeper Support is currently investigating Vault Login Errors. Your Keeper Vaults may be inaccessible. Jun 24, 16:06:37 GMT+0 - Resolved - Keeper Support has stated this issue is resolved. Type: Incident

Duration: 1 day, 12 hours and 38 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Keeper Support is currently investigating Vault Login Errors. Your Keeper Vaults may be inaccessible. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>16:06:37</var> GMT+0</small><br><strong>Resolved</strong> - Keeper Support has stated this issue is resolved. .</p> ]]> Tue, 24 Jun 2025 15:30:00 +0000 https://status.locknetmanagedit.com/incident/cmcapn63k000ta06lvvdjmt0x https://status.locknetmanagedit.com/incident/cmcapn63k000ta06lvvdjmt0x Zix Email Delivery Issues Type: Incident Duration: 1 hour Affected Components: Zix Email Encyption Dec 16, 20:45:00 GMT+0 - Identified - The Below information is from Zix Directly: **Monitoring** \- Our Engineers are still looking into the cause of the issue, but we are getting reports that the rejections have subsided. Dec 16, 15:22 CST **Investigating** \- We are aware of an issue with outbound messages being rejected. We have raised a high severity ticket with our engineers and they are currently looking into the issue. Dec 16, 15:09 CST Dec 16, 21:45:00 GMT+0 - Resolved - The Below information is from Zix Directly: **Resolved** \- Our engineers located and resolved the issue. This issue has been resolved. Dec 16, 15:38 CST If you are still experiencing issues please engage the Locknet Support Center. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Identified</strong> - The Below information is from Zix Directly: **Monitoring** \- Our Engineers are still looking into the cause of the issue, but we are getting reports that the rejections have subsided. Dec 16, 15:22 CST **Investigating** \- We are aware of an issue with outbound messages being rejected. We have raised a high severity ticket with our engineers and they are currently looking into the issue. Dec 16, 15:09 CST.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Resolved</strong> - The Below information is from Zix Directly: **Resolved** \- Our engineers located and resolved the issue. This issue has been resolved. Dec 16, 15:38 CST If you are still experiencing issues please engage the Locknet Support Center..</p> ]]> Mon, 16 Dec 2024 20:45:00 +0000 https://status.locknetmanagedit.com/incident/cm4rk8uvj003cfx816ak9omre https://status.locknetmanagedit.com/incident/cm4rk8uvj003cfx816ak9omre Service Incident affecting Zix Services Type: Incident Duration: 22 days, 8 hours and 6 minutes Affected Components: Zix Email Encyption Dec 8, 21:20:25 GMT+0 - Resolved - Zix implemented a fix and are currently monitoring the result. Nov 16, 13:14:00 GMT+0 - Identified - On November 16, 2023, the major incident process was initiated to resolve issues affecting several of the Zix Services. Impact · Zix Email Encryption customers may have experienced issues sending and receiving emails through the service or delivering emails through the Secure Email Message Portal. · Zix Email Threat Protection customers may have experienced intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction and Attachment Quarantine features. · Zix Archiving customers using our legacy email archiving solution (console.zixcentral.com) may experience a disruption in the archiving of their email communication and may have intermittent issues accessing their archive. Type: Incident

Duration: 22 days, 8 hours and 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:20:25</var> GMT+0</small><br><strong>Resolved</strong> - Zix implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>13:14:00</var> GMT+0</small><br><strong>Identified</strong> - On November 16, 2023, the major incident process was initiated to resolve issues affecting several of the Zix Services. Impact · Zix Email Encryption customers may have experienced issues sending and receiving emails through the service or delivering emails through the Secure Email Message Portal. · Zix Email Threat Protection customers may have experienced intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction and Attachment Quarantine features. · Zix Archiving customers using our legacy email archiving solution (console.zixcentral.com) may experience a disruption in the archiving of their email communication and may have intermittent issues accessing their archive..</p> ]]> Thu, 16 Nov 2023 13:14:00 +0000 https://status.locknetmanagedit.com/incident/clpid20rv169109cvn4of701tih https://status.locknetmanagedit.com/incident/clpid20rv169109cvn4of701tih