Duration: 5 hours and 56 minutes

Affected Components:

Oct 9, 21:15:38 GMT+0
Resolved - The issue is now resolved. We appreciate your patience..

Oct 9, 16:44:32 GMT+0
Monitoring - Service has been restored and is being validated. We appreciate your patience..

Oct 9, 16:14:43 GMT+0
Identified - Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging. Zix Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience. .

Oct 9, 15:19:10 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 hours and 3 minutes

Affected Components: ,

Feb 23, 19:02:45 GMT+0
Resolved - **Resolved** \- The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. DUO will share a root cause analysis once it becomes available..

Feb 23, 15:00:00 GMT+0
Investigating - **Investigating** \- DUO is currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA..

Duration: 1 day

Affected Components:

Aug 6, 16:30:00 GMT+0
Resolved - This incident has been resolved. The RMM Platform has stabilized and is no longer presenting 502 errors. .

Aug 5, 16:30:26 GMT+0
Investigating - We are currently investigating this incident. .

Duration: 1 hour and 34 minutes

Affected Components:

Jul 16, 14:13:57 GMT+0
Resolved - This incident has been resolved. Barracuda is reporting mail flow is returning to normal levels. If you are still experiencing mail flow issues please engage Locknet Support. .

Jul 16, 13:41:00 GMT+0
Identified - Barracuda has identified an issue impacting mail flow in the US, DE, CA, and AU regions. Barracuda is working to resolve the issue. User interface accessibility may also be affected by this issue..

Jul 16, 12:40:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 day, 12 hours and 38 minutes

Affected Components:

Jun 24, 16:06:37 GMT+0
Resolved - Keeper Support has stated this issue is resolved. .

Jun 24, 15:30:00 GMT+0
Investigating - Keeper Support is currently investigating Vault Login Errors. Your Keeper Vaults may be inaccessible. .

Duration: 1 hour

Affected Components:

Dec 16, 21:45:00 GMT+0
Resolved - The Below information is from Zix Directly: **Resolved** \- Our engineers located and resolved the issue. This issue has been resolved. Dec 16, 15:38 CST If you are still experiencing issues please engage the Locknet Support Center..

Dec 16, 20:45:00 GMT+0
Identified - The Below information is from Zix Directly: **Monitoring** \- Our Engineers are still looking into the cause of the issue, but we are getting reports that the rejections have subsided. Dec 16, 15:22 CST **Investigating** \- We are aware of an issue with outbound messages being rejected. We have raised a high severity ticket with our engineers and they are currently looking into the issue. Dec 16, 15:09 CST.

Duration: 22 days, 8 hours and 6 minutes

Affected Components:

Dec 8, 21:20:25 GMT+0
Resolved - Zix implemented a fix and are currently monitoring the result..

Nov 16, 13:14:00 GMT+0
Identified - On November 16, 2023, the major incident process was initiated to resolve issues affecting several of the Zix Services. Impact · Zix Email Encryption customers may have experienced issues sending and receiving emails through the service or delivering emails through the Secure Email Message Portal. · Zix Email Threat Protection customers may have experienced intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction and Attachment Quarantine features. · Zix Archiving customers using our legacy email archiving solution (console.zixcentral.com) may experience a disruption in the archiving of their email communication and may have intermittent issues accessing their archive..